New online customers save 15% with code NEW15

Policies

Shipping Policy

All orders placed on Crawford Boys Online will be shipped via Canada Post. Delivery times vary depending on your shipping preferences. International customers are responsible for any import fees. 

Within Canada

  Standard Shipping: 3-10 Business Days   Expedited Shipping: 1-3 Business Days
                               $10                                  $20

 

International (U.S.)

  Standard Shipping: 4-10 Business Days   Expedited Shipping: 2-4 Business Days
                               $20                                  $30

 

Where do you ship?

We currently ship within Canada and the U.S. 

When will my order ship?

After your order has been processed, it will ship within 2 business days.

Where is my order confirmation?

You will receive an order confirmation via email after submitting your order.

How do I track my order?

You will receive an order confirmation via email after your order has been processed containing a tracking number after your order has shipped. You can check your order by signing in to your account.

How long will it take to receive my order?

Orders take 1-2 business days to process and ship. Delivery may take up to 10 days depending on your shipping preferences.

 

Returns/Exchanges Policy

Please note that all sale and clearance price items are final sale.

Items that are not worn, altered, damaged or washed and with all original tags and labels attached may be returned or exchanged within 30 days of receiving your order. We do not accept returns or exchanges for underwear or socks. Return packaging and shipping is the responsibility of the customer for all refunds and exchanges. Original shipping charges are non-refundable.

Exchanges can only be made for products with the same product code. If you would like a different item, the item you want is sold under a different product code, or the item you want is a different price than the price at which you bought the original product, you will need to return the unwanted item for a refund and place a new order.

All refunds and exchanges must be authorized by Crawford Boys in advance. We ask that customers please contact us prior to proceeding with the refund or exchange by emailing us at customerservice@crawfordboysclothing.com. You will receive a confirmation code which must be noted clearly on the package. Returns without an authorization code noted will not be accepted.

Upon receiving and examining the returned merchandise, it is up to Crawford Boys to determine if the garment complies with the store policy and is eligible for a refund or exchange. Crawford Boys reserves the right to refuse a refund or exchange if the merchandise violates any of the terms mentioned in this policy.

Once the items to be returned or exchanged are received by Crawford Boys, the refund will be issued within 2 business days in the original form of payment. All exchanges will be processed and shipped within 7 business days. 

If the item you would like to exchange is out of stock online in the correct size or color, we will do our best to replace it. If it cannot be replaced, we will issue you a refund in the original form of payment.

In the unlikely event that an item is returned to us in an unsuitable condition, or is received beyond the 30 day limit, we may have to send it back to you. 

If you receive a damaged item, please contact customer service at customerservice@crawfordboysclothing.com within 30 days of receiving the item. We will do our best to replace the item or issue a refund if the product cannot be replaced. 

 

Privacy Policy

Crawford Clothes Limited, operating as Crawford Boys, has committed itself to protecting the privacy of our customer’s personal information. It is understood that any reference to Crawford Boys or Crawford Boys Clothing implies Crawford Clothes Limited, operating as Crawford Boys or Crawford Boys Clothing. Our policies and procedures are designed to be in compliance with current privacy legislation in Canada. This policy is to provide details of how your personal information is collected, ensure its confidentiality, security, and the circumstances under which we use and disclose your information. You may contact Crawford Clothes Limited should you have any questions or concerns about our policy or your personal information. Crawford Clothes Limited reserves the right to modify this privacy policy at any time without notification and any changes or clarifications will take effect immediately upon their posting to this site. We advise you to review this policy frequently note any changes. Your continued access and use of this site means that you agree to any changes.

What information does Crawford Clothes Limited collect?

We keep a complete record of all purchases you have made with Crawford Boys Clothing.  All relevant information that you voluntarily provide such as your name, address, telephone number(s), and email address will be collected. When you browse our site we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Why Crawford Clothes Limited collects your personal information:

•             To ensure that we take care of your requests and clothing needs promptly, efficiently and satisfactorily.

•             To track sales of items so we can improve our selection and ensure that a correct inventory level of items and sizes are maintained.

•             To allow you to make online purchases, review, and enquire as to the status of current orders as well as review past purchases.

•             To better assist you with questions or future purchases.

•             To advise you from time to time of any sales, promotions, or newsletters that may be of interest to you.

 

How you provide consent to Crawford Clothes Limited collection and use of your personal information

When providing us with personal information to set up an account, place an order, complete a transaction, verify your credit card, arrange for delivery of a purchase, or provide this information in order to cancel or refund a purchase, you are agreeing to our collection and use of the information you have provided. You may unsubscribe from our emails at any time. 

Amending Personal Information or Withdrawal of Consent

If at any time you wish to view or amend the information you have provided, or wish to withdraw your consent for Crawford Clothes Limited to use this information please contact one of the following:

•             Crawford Clothes Limited, 508-A Lawrence Av. West, Toronto, Ontario M6A 1A1                                   

•             customerservice@crawfordboysclothing.com

•             1-844-515-SUIT (7848)

Disclosure of information

Crawford Clothes Limited will not disclose or sell any personal information collected to any third party. Personal information will be released if required by law or in response to a legally valid search warrant or order.

Shopify

Our store is hosted by Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your information is stored through Shopify's data storage, databases and general Shopify application on a secure server behind a firewall.

Cookies

By using or accessing our store, you are consenting to Crawford Boys’ use of cookies for analytical, user preferences, marketing and referral tracking purposes.

Payment

Should you choose a direct payment gateway such as PayPal to complete your purchase, then PayPal may store your credit card data. It is encrypted through Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Security

Crawford Clothes Limited is committed to keeping your personal information secure. This information is kept strictly confidential and can be accessed by Crawford Clothes Limited staff on a strictly need-to-know basis. Crawford Clothes Limited will take all reasonable precautions and follow industry best practices to make sure information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Credit card information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. We follow all PCI-DSS requirements. This means your information is safe at all times.

 

Terms of Service

OVERVIEW

This website is operated “as is” by Crawford Clothes Limited. Throughout the site, the terms “we”, “us” and “our” refer to Crawford Clothes Limited. It is understood that any reference to Crawford Boys or Crawford Boys Clothing implies Crawford Clothes Limited, operating as Crawford Boys or Crawford Boys Clothing. Crawford Clothes Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

We reserve the right at any time to modify or discontinue service (or any part or content thereof) without notice at any time.

Our online store is hosted by Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. We reserve the right to modify or replace the contents of this site at any time.

You can review the most current version of the Terms of Service at any time at this page.

Any questions about this Terms of Service should be directed to customerservice@crawfordboysclothing.com.  

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website and its services, use of the website and its services, or access to the website and its services or any contact on the website through which the service is provided, without express written permission by us.

PRODUCTS & SERVICES

We have made every effort to display products as accurately as possible. We do not guarantee that the quality of any products, services, information, or other material purchased or obtained will meet your expectations.

Certain products and services may be available exclusively on this website. These products and services may have limited quantities and are subject to return or exchange in accordance to our refund policy. Not all products and services available in store will be available on this site.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, and availability. Crawford Boys reserves the right to correct any errors, inaccuracies or omissions, and to change or update inaccurate information at any time without prior notice.

In the event that a product is listed with an incorrect price, promotion, shipping charges, or availability due to a typographical error, Crawford Boys reserves the right to refuse or cancel any orders for items listed incorrectly. We shall have the right to refuse or cancel such orders whether or not your order has been confirmed or your credit card charged. If you have been charged and your order is cancelled by Crawford Boys, we will issue a refund in the original form of payment in the amount of the original price charged for the incorrect item.

PERSONAL INFORMATION

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate personal information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

THIRD-PARTY LINKS

Certain content, products and services available via our website or service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the site or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of this site or any related website, other websites, or the Internet. We reserve the right to terminate your use of this site or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of service on this site or related websites.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the site is at your sole risk. The website, service, and all products and services delivered to you through the website and its services are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Crawford Clothes Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some provinces or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such regions, our liability shall be limited to the maximum extent permitted by law.

Crawford Boys is not responsible for any losses, delays and/or damages caused in-transit by the postal service or courier.

Crawford Clothes Limited is not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications.

Crawford Clothes Limited assumes no responsibility, and shall not be liable, for any damages to, or any viruses affecting your computer equipment or other property on account of your access to or use of this website or your downloading of any materials, data, text, images, video or audio from this website.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Crawford Clothes Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site constitutes the entire agreement and understanding between you and us and govern your use of the site, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW

Crawford Clothes Limited controls this site from its office located in Ontario, Canada. The Terms of Service as well as the use of this site and its services or access of this site and its services shall be governed by the laws of the province of Ontario and the laws of Canada applicable therein. You are responsible for adhering to all laws. 

 

Join our Mailing List

Sign up to receive our email updates

Search our store